Returns & exchanges
We want you to be happy with your order. If something isn’t right, you may request a return or exchange under the conditions below.
Summary
- Request within 7 days of delivery
- Item must be unused, unwashed, and in original condition
- Tags and packaging should be intact where applicable
- Proof of purchase (order number) required
Eligible items
Most full-price garments that meet the condition rules above may be returned or exchanged for size/colour (subject to stock).
Not eligible
- Items marked as Final Sale / Non-returnable
- Worn, washed, damaged, or altered products
- Products without tags (when tags were provided)
- Intimate wear or items that cannot be resold for hygiene reasons (if applicable to the product)
How to request a return or exchange
- Message us on WhatsApp or use the Contact page within 7 days of delivery.
- Share your order number, product name, and reason (and clear photos if the item is damaged or incorrect).
- Our team will confirm whether the request is approved and explain the next steps (pickup or courier return).
- After we receive and inspect the item, we will process the exchange or refund as agreed.
Refunds
Approved refunds are processed according to the original payment method where possible. Cash-on-delivery orders may be refunded via a method we confirm with you (for example, bank transfer or store credit). Please allow a few business days after inspection.
Exchanges
Exchanges depend on available stock. If your preferred size or colour is unavailable, we will offer an alternative or a refund.
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