Orders & payment
How do I place an order?
Browse the shop, choose your size, and add items to the cart. Go to checkout, enter your name, mobile number, and delivery address, then confirm the order. You will receive an order confirmation by SMS or email when available.
What payment methods do you accept?
We accept Cash on Delivery (COD) and other payment options shown at checkout. Available methods may vary by location.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. If the order has not been packed or handed to the courier, we will try to update or cancel it. Once shipped, changes may not be possible.
Shipping & delivery
How long does delivery take?
Inside Dhaka, most orders arrive within 2–5 business days. Outside Dhaka, delivery usually takes 3–7 business days. Delays can happen during festivals or courier disruptions.
Do you deliver outside Dhaka?
Yes. We deliver nationwide through our courier partners (such as Steadfast, Pathao, or others, depending on the order).
How can I track my order?
Use the Track Order page with the mobile number used at checkout and your order number. If a courier tracking ID is available, you will also see live status there.
Size, returns & support
How do I choose the right size?
Please check our Size Guide before ordering. Measurements are listed in centimetres. If you are between sizes or unsure, message us on WhatsApp with your measurements — we are happy to help.
What is your return or exchange policy?
Unused items with tags attached may be eligible for return or exchange within the timeframe stated on our Returns page. Some items (for example, sale or intimate wear) may be non-returnable. Full details are on the Returns & Exchanges page.
How can I contact support?
Reach us via WhatsApp, phone, or the Contact page. Please keep your order number ready so we can help faster.
